APEX ONLINE SERVICES ™
Technical Support Services
Terms and Conditions
THESE “TERMS AND CONDITIONS” ARE THE TERMS AND CONDITIONS UNDER WHICH YOU MAY ACCEPT THE APEX ONLINE SERVICES ™ TECHNICAL SUPPORT SERVICES OF APEX ONLINE SERVICES LLC (“APEX ONLINE SERVICES“).
SERVICE DESCRIPTION AND SCOPE OF SUPPORT
Apex Online Services LLC ‘s ™ technical support services are intended to address software and computer related issues including: (a) evaluation of and attempts to correct software, operating systems and networking issues; (b) configuration troubleshooting; (c) virus/spyware troubleshooting; and (d) troubleshooting of software and peripherals support for network, video and sound cards, memory, hard drives, CD/DVD reader/writers, printers, scanners and networking equipment. All Apex Online Services LLC services are offered in English only.
Apex Online Services LLC technicians may use electronic and software tools they deem necessary to repair your computer, such as remote access to your computer.
Apex Online Services LLC may install software on your computer that allows you to obtain additional technology services. For software installations, Apex Online Services LLC technicians may accept End User License Agreements on your behalf.
Apex Online Services LLC are for problem-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) software development; iii) training on hardware or software use. iv) warranty repairs or product replacement; v) support for Windows 95 and earlier versions of Windows; vi) support for Apple (Mac) operating systems earlier than Mac OS X. Apex Online Services LLC do not support all software, hardware or Internet-related products, applications or features and Apex Online Services LLC reserves the right to defer support issues to your equipment or software vendor.
Use of the Apex Online Services LLC does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications (irrespective of whether a Apex Online Services LLC technician accepts an End-User License Agreement on your behalf).
A Apex Online Services LLC technician must receive full access to the product(s) to be serviced. Apex Online Services LLC may refrain from providing any services on the basis that the minimum system requirements are not met or the technical needs or other requirements are unusual or extensive as reasonably determined by Apex Online Services LLC. In some cases, Apex Online Services LLC technicians may not be able to diagnose or resolve a problem because of complications relating to your computer or its configuration. Apex Online Services LLC reserves the right to refuse to troubleshoot software not on its list of supported products. All Apex Online Services LLC are offered as “best efforts” services and without warranty except as specifically set forth in this Agreement. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that Apex Online Services LLC technicians may not have the ability to obtain the information necessary to resolve a specific technical problem.
Apex Online Services LLC technicians or Apex Online Services LLC website may direct you to third-party software or hardware vendors, websites, or other resources of potential interest. IT SERVICE WORLD DOES NOT ENDORSE OR CONTROL SUCH THIRD PARTY RESOURCES AND CANNOT VERIFY THE ACCURACY AND QUALITY OF THE INFORMATION AND PRODUCTS PROVIDED BY SUCH THIRD PARTIES. IT SERVICE WORLD MAKES NO REPRESENTATION OR WARRANTIES CONCERNING SUCH THIRD PARTY WEBSITES OR RESOURCES AND IS NOT RESPONSIBLE FOR THE CONTENT OR OPERATION OF SUCH THIRD PARTY WEBSITES OR RESOURCES, AND SHALL HAVE NO LIABILITY IN CONNECTION WITH THEM.
YOUR RESPONSIBILITIES
In order to receive Apex Online Services LLC technical support services, you must have:
(a) full access (including any required licenses) to the hardware and/or software that is related to the software or hardware problem; and
(b) completed a back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted.
IT SERVICE WORLD IS NOT RESPONSIBLE FOR ANY LOSS, CORRUPTION OR ALTERATION OF DATA, SOFTWARE OR FILES THAT MAY RESULT FROM IT SERVICE WORLD ‘S IT SERVICE WORLD SERVICES OR THE ACTS OF IT SERVICE WORLD TECHNICIANS. YOU ARE SOLELY RESPONSIBLE FOR ANY HARDWARE DAMAGE OR SYSTEM FAILURE AND ALL RESTORATION AND RECONSTRUCTION OF LOST OR ALTERED FILES, DATA, OR PROGRAMS.
You are responsible for ensuring that any information or data disclosed to Apex Online Services LLC technicians is not confidential or proprietary to you or any third party.
You hereby grant Apex Online Services LLC and its Apex Online Services LLC technicians permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to perform Apex Online Services LLC. You acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting Apex Online Services LLC technical services.
You agree to cooperate with and follow instructions provided by Apex Online Services LLC technicians and acknowledge that such cooperation by you is essential to Apex Online Services LLC delivery of Apex Online Services LLC provides services to you.
PURCHASE TERMS
Apex Online Services LLC services can be purchased either: (a) for an unlimited number of problems for a term beginning on the date you order Apex Online Services LLC and continuing for the duration of the plan you selected (“Term Plan”); or (b) on a per-Problem basis (the “Per-Problem Plan”). With respect to the Per-Problem Plan, Apex Online Services LLC, Apex Online Services LLC technicians, in their sole discretion will determine what constitutes a Problem. Apex Online Services LLC technicians will address a Problem which may include, follow-up telephone calls regarding the Problem that Apex Online Services LLC , in its sole discretion, deems reasonable and necessary in attempting to resolve the Problem. Once the Problem has been resolved by Apex Online Services LLC technicians, any further calls or requests for assistance will be considered a new Problem and additional fees will apply. UNLESS ANY TERM PLAN OR RENEWAL TERM PLAN (AS DEFINED BELOW) IS TERMINATED EARLIER IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, AFTER THE EXPIRATION OF ANY TERM PLAN OR RENEWAL TERM PLAN, YOU AGREE THAT YOUR SUBSCRIPTION TO ITSERVICEWORLD SERVICES SHALL BE AUTOMATICALLY EXTENDED FOR CONSECUTIVE MONTHLY ONE-MONTH PERIODS (“RENEWAL TERM PLAN”). YOU HEREBY AUTHORIZE ITSERVICEWORLD TO DIRECTLY CHARGE YOUR CREDIT OR DEBIT CARD FOR SUCH MONTHLY RENEWAL TERM PLAN(S) AT ITSERVICEWORLD ‘S THEN PUBLISHED MONTHLY RENEWAL RATES (ITserviceworld.com/plans) UNLESS YOU PROVIDE WRITTEN NOTICE TO ITSERVICEWORLD AT LEAST TEN (10) BUSINESS DAYS PRIOR TO THE EXPIRATION OF ANY THEN CURRENT TERM PLAN OR RENEWAL TERM PLAN THAT YOU ELECT NOT TO RENEW YOUR SUBSCRIPTION OR THEN CURRENT TERM PLAN OR RENEWAL TERM PLAN. You also agree to provide Apex Online Services LLC with current, complete, and accurate information for your billing account and will promptly notify Apex Online Services LLC if there is any change in your billing address and, where you have paid by credit card, you will promptly notify Apex Online Services LLC if there is any change to your credit card number, or credit card expiration date or if your credit card has been cancelled.
IF YOU PURCHASE ITSERVICEWORLD SERVICES UNDER A TERM PLAN AND YOUR SERVICES (I.E., SUBSCRIPTION TO ITSERVICEWORLD SERVICES) ARE TERMINATED BY YOU (OR BY ITSERVICEWORLD IF YOU BREACH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICES, YOU AGREE THAT YOU WILL RECEIVE THE LESSER OF A PRO-RATED REFUND BASED ON THE NUMBER OF MONTHS REMAINING IN YOUR TERM OR 75% OF THE AMOUNT PAID FOR THE ENTIRE TERM.
A Problem will be considered resolved when you receive one of the following: (a) information or advice that resolves the Problem; (b) information on how to obtain a software solution that will resolve the Problem; (c) notice that the Problem is caused by a known, unresolved issue or an incompatibility issue; (d) information that the Problem can be resolved by upgrading to a newer release of a product; (e) notice that the Problem has been identified as a hardware equipment issue; or if (f) you cannot, or elect not to, pursue the course of action we recommend.
Our advice to you may include steps that you will need to take before the Problem can be resolved, such as buying cables or cords, acquiring software, etc. and we will keep your service request open for future reference when you are ready to resume the process.
REPRESENTATIONS AND WARRANTIES
(a) Limitation of Liability: TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ITSERVICEWORLD ‘S AGGREGATE TOTAL LIABILITY TO YOU FOR DAMAGES RELATED TO YOUR USE OR ITSERVICEWORLD ‘S PROVISION OF ITS ITSERVICEWORLD TECHNICAL SUPPORT SERVICES IS LIMITED TO THE TOTAL AMOUNT OF MONEY THAT YOU PAY FOR SUCH SERVICES. UNDER NO CIRCUMSTANCES, INCLUDING GROSS NEGLIGENCE, WILL ITSERVICEWORLD , ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, ADVISORS, LICENSORS, AND CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER MONEY DAMAGES THAT RELATE TO OR ARISE OUT OF YOUR USE OF THE ITSERVICEWORLD SERVICES OR THESE TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF OR DAMAGE TO DATA, DELETION OF FILES OR ELECTRONIC MAIL, ERRORS, DEFECTS, VIRUSES, OR OTHER DAMAGING CODE, PERMANENT OR TEMPORARY LOSS OF USE OF EQUIPMENT OR FACILITIES, INTERRUPTION OF BUSINESS, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT ITSERVICEWORLD OR ITSERVICEWORLD TECHNICIANS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT OR DESTRUCTION.
(b) Disclaimer of warranties: Geek Online Services cannot guarantee that the provision of Geek Online Services technical support services will resolve your issues or problems. Geek Online Services warrants that it will make reasonable efforts to perform Geek Online Services technical support services in a professional manner. TO THE EXTENT PERMITTED BY LAW, ITSERVICEWORLD EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND ARISING FROM OR RELATING TO ITSERVICEWORLD ‘S SERVICES, THESE TERMS AND CONDITIONS, ANY RECOMMENDATION OF ITSERVICEWORLD ‘S TECHNICIANS, OR ANY PRODUCT, SERVICE, INFORMATION OR OTHER MATERIAL OBTAINED VIA THE ITSERVICEWORLD SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ITSERVICEWORLD MAKES NO WARRANTY THAT (i) THE INFORMATION OBTAINED VIA THE ITSERVICEWORLD SERVICES WILL BE ACCURATE OR RELIABLE; OR (ii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE ITSERVICEWORLD SERVICES OR WEBSITE WILL MEET YOUR EXPECTATIONS. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM USING THE ITSERVICEWORLD SERVICES.
(c) Exclusions And Limitations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In any event, the foregoing limitations of the above paragraph shall apply to the greatest extent permitted by law.
PRIVACY
Privacy Policy contains additional information about how your information (including information that will not be publicly viewable) will and will not be used.
GENERAL TERMS
These Terms and Conditions constitute the entire agreement between the parties concerning the subject matter discussed herein and supersede any and all previous oral or written representations, communications, understandings or agreements with respect to such subject matter. These Terms and Conditions shall inure to the benefit of Apex Online Services LLC and its respective successors and assigns. No Waiver of any portion of these Terms and Conditions shall be implied by any course of dealing between you and Apex Online Services LLC . These Terms and Conditions will be construed without regard to the party responsible for its preparation If any provision of these Terms and Conditions is held to be inconsistent with any law, rule or regulation, such provision shall be deemed rescinded or modified in accordance with such law, rule or regulation, and the remainder of these Terms and Conditions shall not be affected. The laws of the State of New York (excluding the law thereof which requires the application of or reference to the law of any other jurisdiction), will govern these Terms and Conditions and any interpretation, construction, enforcement and disputes of any sort that might arise between you Apex Online Services LLC and/or its affiliates or contractors. Any action or proceeding brought to enforce any right, assert any claim, or obtain relief whatsoever in connection with or relating to these Terms and Conditions or your use of Apex Online Services LLC services, shall be brought exclusively in the Federal and State Courts of the county of New York, in the State of New York, and you consent and submit to the jurisdiction of such courts. All provisions in these Terms and Conditions regarding disclaimers and limitations on liability shall survive any termination of these Terms and Conditions. The headings hereof are descriptive only and not to be used in interpreting the provisions of these Terms and Conditions.